Terms of service

These terms cover cleaning booked with Tidystone Cleaning ("Tidystone", "we") through tidystone.com, by phone, by text or by email. Booking a clean means you agree to them.

Your price

Your price is set by your home size, the type of clean and how often you book, plus any add-ons you choose, and it is shown before you book. If the home turns out to be very different from what was booked, for example more bedrooms or a much heavier clean, we will talk to you before doing extra work or charging more.

Payment

A card is saved when you book, through our payment processor Stripe. Nothing is charged at booking. Each visit is charged after the clean is finished. Recurring plans are charged visit by visit, and you can end a plan at any time.

Cancelling or moving a clean

You can cancel or move a clean free of charge with at least 24 hours notice. Text (202) 922-4130 or email support@tidystone.com.

Access to your home

Please make sure we can get in at the booked time, using the entry instructions you gave us, and let us know about pets, alarms or anything we should avoid. Our cleaner may photograph each room at the end of the visit as a record of the work.

If something is missed

Tell us within 48 hours of the clean and we will come back and re-clean the missed areas free of charge.

Damage

Tell us within 48 hours if you believe something was damaged during a clean. We will look into it with you and the photos from the visit, and work with you on a fair outcome.

Our cleaners

Our cleaners are Tidystone employees. Please do not hire them directly for work booked through Tidystone, and please arrange any changes to a clean with us rather than with the cleaner.

Contact

Tidystone Cleaning, 1930 18th St NW, Suite B2 #2199, Washington, DC 20009. Email support@tidystone.com or call (202) 922-4130.